USING THE BTD-300 AND BTD-400 ON WINDOWS 10
Windows 10 has been all the buzz lately with many of our customers wondering about the compatibility of their BTD-300 and BTD-400 models with the latest Windows 10 upgrade. Rest assured our BTD-300 and BTD-400 USB Bluetooth adapters are 100% compatible with Windows 10. However, the WIDCOMM Bluetooth software that we ship with the Bluetooth adapters is not compatible with Windows 10. When Bluetooth devices reconnect with Windows 10, Windows will generate a blue screen and then restart:
The good news is that you can still use the BTD-300 and BTD-400 without the WIDCOMM Bluetooth software. Microsoft does have a Bluetooth system in Windows 10 that will work with both Bluetooth adapters.
Below are some quick and easy instructions for getting your Kinivo BTD series Bluetooth adapter setup with your Windows 10 machine:
- If you’re about to upgrade to Windows 10, or have already upgraded to Windows 10, remove all the paired Bluetooth devices on your computer by clicking on the Bluetooth icon, then select Show Bluetooth Devices. Right click on each device and select Remove Device. Unplug your BTD-300 and BTD-400 adapter after this is done.
- Go to the Control Panel and select Programs and Features -> Uninstall a Program. Uninstall the WIDCOMM Bluetooth software and restart your computer afterwards.
- Plug in the BTD-300 or BTD-400 and start pairing your devices to Windows 10.
Don’t forget you can always contact our friendly technical support team via email@example.com if you have any difficulties. We’re available from Monday to Friday: 9AM to 5PM PST. You can also send us an email at anytime and we will typically respond within 2 business days.