USING THE BTD-300 AND BTD-400 ON WINDOWS 10

Windows 10 has been all the buzz lately with many of our customers wondering about the compatibility of their BTD-300 and BTD-400 models with the latest Windows 10 upgrade. Rest assured our BTD-300 and BTD-400 USB Bluetooth adapters are 100% compatible with Windows 10.  However, the WIDCOMM Bluetooth software that we ship with the Bluetooth adapters is not compatible with Windows 10.  When Bluetooth devices reconnect with Windows 10, Windows will generate a blue screen and then restart:

Screen Shot 2015-08-14 at 6.04.18 PMScreen Shot 2015-08-21 at 3.18.06 PM

 

 

 

 

 

 

The good news is that you can still use the BTD-300 and BTD-400 without the WIDCOMM Bluetooth software.  Microsoft does have a Bluetooth system in Windows 10 that will work with both Bluetooth adapters.

Below are some quick and easy instructions for getting your Kinivo BTD series Bluetooth adapter setup with your Windows 10 machine:

  1. If you’re about to upgrade to Windows 10, or have already upgraded to Windows 10, remove all the paired Bluetooth devices on your computer by clicking on the Bluetooth icon, then select Show Bluetooth Devices.  Right click on each device and select Remove Device.  Unplug your BTD-300 and BTD-400 adapter after this is done.
  2. Go to the Control Panel and select Programs and Features -> Uninstall a Program.  Uninstall the WIDCOMM Bluetooth software and restart your computer afterwards.
  3. Plug in the BTD-300 or BTD-400 and start pairing your devices to Windows 10.

 

Don’t forget you can always contact our friendly technical support team via support@kinivo.com if you have any difficulties. We’re available from Monday to Friday: 9AM to 5PM PST. You can also send us an email at anytime and we will typically respond within 2 business days.

Written by: Nivo
August 21 - 2015

31 Comments

  1. Gigi says:

    Im intrested in the BTH410 Hi-Fi Bluetooth Headphones

  2. Joe-A says:

    Any luck on getting any updates on the software?

    I really enjoyed being able to use my phone over my computer via Bluetooth, with music and phonecalls, and it seems windows 10 lacks that feature. Wish we can see an update sometime soon!

    • Nivo says:

      Hey Joe,

      We’re in the process of testing something out right now. We will update this post when a solution becomes available.

  3. Raj Deva Singh says:

    I purchased BTD400 Bluetooth USB Adapter (version 4.0) through Amazan after looking at your recommendations that it would work on windows 10 plate form. Unfortunately, I could not use the Bluetooth adapter because of windows compatibility problem even though I tried the procedure as suggested by you. Please suggest how can I use the USB adapter on Windows 10 plate form.

  4. BP says:

    Any news on this. I’m having no end of problems with my Kinivo BTD-400 and Windows 10.

    Thanks

  5. Travis says:

    Any update on when software will be available so that the BTD-400 will be able to pair with android phones and make phone calls from your PC?

    • Nivo says:

      Broadcom licensed the software to us to distribute but they last updated it on November 4, 2014. No word on when they’ll update it. The major update for Windows 10 didn’t resolve the issue with Windows 10 crashing from the Broadcom software

  6. Pugazh says:

    When will the WIDCOMM bluetooth software be available for Windows 10? I want to utilize all the features offered by the dongle. e.s.p Bluetooth headset.

    Thanks.

    • Nivo says:

      Broadcom hasn’t yet updated the WIDCOMM Bluetooth software for Windows 10. However, Microsoft has it’s own built-in Bluetooth system on Windows 10. To add a device, go to Settings, then Bluetooth. Put your headset in pairing mode and Windows should be able to see it. If not, don’t hesitate to contact our support team via support@kinivo.com

  7. Mark C says:

    In Windows 10, “Paired” Bluetooth devices do not appear in Settings>devices>bluetooth. When initially paired, they do connect, but the device does not appear. Devices do appear under device manager, however, but cannot connect after being powered down. It also cannot be uninstalled from device manager, as it will only reappear when searching for hardware changes. Devices tested include a bluetooth mouse, heatphones, and a smartphone. what can I do?

  8. Jason B says:

    Purchased BTD-400 from Amazon. Windows 10 cannot find a driver for it. Your site says no driver needed. Please tell me how to resolve or I will be returning to Amazon promptly with 1 star. I was not upset until reading this —
    NIVO SAYS:
    December 3, 2015 at 10:18 pm
    Broadcom hasn’t yet updated the WIDCOMM Bluetooth software for Windows 10. However, Microsoft has it’s own built-in Bluetooth system on Windows 10. To add a device, go to Settings, then Bluetooth. Put your headset in pairing mode and Windows should be able to see it. If not, don’t hesitate to contact our support team via support@kinivo.com

    If you know it does not work…do not sell it as working on Windows 10.

  9. Jason B says:

    Get the driver for the BCM20702 from the hp support site. Google BCM20702 Windows 10 driver. That will allow your BTD-400 to work on Windows 10. My last Kinivo purchase….

  10. Scott says:

    I just purchased the Bluetooth 4.0 Dongle, I have windows 10. I followed the directions above. It appears that every time I try to connect a device through it, windows 10 crashes. It has crashed in several different ways. As of now, widcomm is uninstalled. It shows it pairing, then connecting, and then windows crashes, or my computer restarts. I see you mentioned this as a problem above. Have you pieced together a solution?

  11. DJJayito says:

    Windows sees my devices. It even says paired (connected voice, music), but the sound still goes through my speakers. What am I not doing correctly?

  12. SGAUT says:

    Just tried to connect it to my computer, telling me theres a driver error… please help?

  13. Jesse says:

    Working fine so far on my Windows 10 desktop. Paired to my bluetooth speaker with no issues, and stable connection. Well worth the money!

  14. Ernie Delgado says:

    New Broadcom Driver now available as of April, 8, 2016. Seems to work with my Windows 10 machine and wireless BT headset.

    https://www.broadcom.com/support/bluetooth

  15. BP says:

    For anyone monitoring this, BroadCom have now released some new drivers for Windows 10 and they appear to work – 12.0.1.940 (04/08/16). I now have the ability to control the music player via the headset so the bluetooth profiles (A2DP and AVRCP) look to be working nicely too. One big gotcha I’ve come across is iTunes. For some reason no sound plays when using iTunes as the media player, but the Windows 10 Groove Music app works just fine. If I crack iTunes I’ll post again.

  16. BP says:

    Whilst attempting to debug the previously mentioned iTunes issue, I’m now in a situation where I can no longer install the new WIDCOMM Bluetooth drivers. I just get a dialog box with a red circle containing a white cross in it and no error message to indicate what the problem is. Are you able to help?

  17. Travis says:

    I cannot install the new WIDCOMM drivers for Windows 10. An error with a red X comes up that says “failed to complete installation” and fix for this?

    • Nivo says:

      Hi Travis,

      Thanks for reaching out to us. Can you email us at support@kinivo.com or please use the chat feature at support.kinivo.com for a faster reply? Our technical team will be able to walk you through this problem and help get it resolved.

  18. BP says:

    I’m having exactly the same problem as Travis. Have you managed to find a solution to this, if so I’d be very interested in using it.

  19. Mariusz says:

    actually guys drivers provided by microsoft in windows 10 are a big piece of s…. seriously ….. cannot pair any audio device to my computer to work as speakers, i had it in windows 7 , but not right now , so … should i return the product ? ( I am using bt only for audio and nothing else)

Comments are closed.